5 Easy Steps to Improving Your Security Guard Service
When property managers employ security guard companies they have a picture in your mind of exactly what their contract security force will look like, but also often what they get isn’t what they pictured. What we have discovered is that most security guard businesses are capable of supplying the support that property managers want, but also often do not due to a lack of ongoing quality management processes.
Security guard businesses are unlike any vendor a home manager usually hires. If you employ a painter, then you are able to see whether they are doing their jobs by taking a look at the walls. But when you employ a security guard business, how often can you determine whether the guard company is performing their job including running background checks and drug screenings, providing great training to your own guards, and efficiently tracking and supervising your guards. In the majority of instances they likely are, but it is important to implement a method of verification and quality management to ensure that problems associated with the lack of doing these jobs don’t begin to occur.
In this article we’ll discuss five (5) simple steps to enhancing your safety guard service and attaining everything you imagine as your perfect keyholding hertfordshire.
Screen Your Guards Qualifications
In most nations, guards have been mandated to have a specified level of training before they can begin working as security guards. If your condition is one of those states, ensure your security guard company is compliant.
If you’re in a country where there are no state requirements for guard certification, then investigate the sort of training that is being supplied by your security provider and ask yourself does it seem decent.
Additionally, is the security guard firm performing background and drug screenings on all your guards until they send them to your own property? If they are, they ought to be supplying you with verifications. Otherwise, why?
Another excellent way to display whether the guard is a good match for your property is to conduct a short”interview” to get a feel for the guard and also to describe your expectations. This initial conversation can tell you a lot on what to expect from this shield and it gives you a chance to ask a different shield if you think it is essential.
Evaluate Guard Training
Though most security guard businesses have a very thorough orientation that introduces every shield to the business itself, in several circumstances the guard’s orientation to his delegated property isn’t quite as complete. We predict the orientation to the delegated property”Site Specific Training”. Find out what your site specific training looks like:
• Can it occur at your premises?
• Just how long is each officer trained?
• Just how long does the security firm double lender? (Double banking is the procedure for having a seasoned guard working in precisely the same time as the new guard.)
Determine the answer to every one of these questions and be sure they fit with what you feel is adequate. You should even think about sitting in on your safety guard company’s orientation and your site special training to acquire an understanding of what goes on preparing a shield to work in your premises.
Review Your Guard’s Supervision
Protect supervision is one of the main factors of very good security guard support. When security businesses deliver poor oversight, there isn’t enough emphasis placed on preventing errors, problems, and complaints. Deficiency of oversight also removes the chance for the guard to understand and better understand their responsibilities. When the guards aren’t being supervised, they begin to feel their work isn’t significant and they begin to see themselves as less of a part of the security team. When guards don’t feel like part of your team it generally contributes to unacceptable practices such as unprofessional behavior, tardiness, and even theft.
Depending on the structure of your contract, on-site supervisors might not be included. If your contract doesn’t require onsite oversight, how does your security guard firm remotely supervise its guards? Outside the normal security firm field manager spot checks, the 2 methods of distant oversight that prove most effective are:
In case your guards are required to make rounds of your premises, then a method for monitoring them while on duty is indispensable. Officer Tour Tracking Systems provide a distant means of tracking the guards while they are in your premises. These monitoring systems permit the security guard business to monitor the log and time the activity of the guards while they are making rounds to several areas in your premises. Many Officer Tour Tracking Systems can generate reports that empower the safety guard firm to quickly acquire an understanding of whether the guard is making rounds. The property manager also needs to be provided with an updated version of those reports.
In addition to Officer Tour Tracking systems, we have discovered that having a method for guards to check in frequently with the safety guard provider provides a way of making sure each guard is safe and alert. By having guards check-in frequently with the safety guard business, at least each 30 minutes, guards feel their safety is important and being awake and alert is an important part of their job.
Inspect Your Guards
After hours inspections of your guards are almost always great ways of finding out just what is happening with your safety as you aren’t there. During these inspections, be sure that you ask your safety guards questions regarding their duties and responsibilities to ensure they understand their jobs. In reality, we suggest getting your safety guards audited regularly, officially (i.e. post inspection) and (i.e. secret shopped) with a licensed security consultant as part of your ongoing security program. Remember, when selecting a security consultant be confident the consultant isn’t actually a security guard business. If so, your audit is sure to turn up problems with your current security guard business.